{"id":39964,"date":"2026-04-22T07:12:08","date_gmt":"2026-04-22T07:12:08","guid":{"rendered":"https:\/\/dotsoft.gr\/?page_id=39964"},"modified":"2026-06-24T14:36:32","modified_gmt":"2026-06-24T14:36:32","slug":"customer_support","status":"publish","type":"page","link":"https:\/\/dotsoft.gr\/en\/customer_support\/","title":{"rendered":"Department of Customer Support"},"content":{"rendered":"\t\t
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\n\t\t\t\tBy the customer\u2019s side, every step of the way\t\t\t\t\t\n\t\t\t\t\t\t\t<\/h2>\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tEva Zerdeli\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\tHead of Customer Support Department\t\t\t\t\t\n\t\t\t\t\t\t\t<\/h4>\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tEmail Address\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\tsupport@dotsoft.gr\t\t\t\t\t\n\t\t\t\t\t\t\t<\/h4>\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t+30 231 231 1300\t\t\t\t\t\n\t\t\t\t\t\t\t<\/h4>\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t <\/div>\r\n <\/div>\r\n
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The Customer Support Department plays a decisive role in maintaining a high level of service, strengthening the relationship of trust with customers and supporting long-term cooperation.<\/div>\n
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The Customer Support Department of DOTSOFT is a key pillar in ensuring the quality of the services provided and customer satisfaction. It operates as the main point of contact between the company and its customers after project implementation, ensuring the continuous, reliable and uninterrupted operation of the solutions.<\/p>

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With a customer-centric approach and emphasis on immediate response, the Department provides comprehensive technical support, maintenance and system monitoring services. Its operation is based on modern request management tools \u2014 helpdesk systems \u2014 and clearly defined service procedures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\tThe main activities include:\t\t\t\t\t\n\t\t\t\t\t\t\t<\/h3>\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\r\n Provision of first-, second- and third-level technical support. <\/h5>\r\n \r\n
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\r\n Management and monitoring of requests through a ticketing system. <\/h5>\r\n \r\n
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\r\n Continuous monitoring of the operation of applications and infrastructure. <\/h5>\r\n \r\n
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\r\n Immediate diagnosis and resolution of technical issues. <\/h5>\r\n \r\n
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\r\n Preventive maintenance and system upgrades. <\/h5>\r\n \r\n
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\r\n User training and guidance. <\/h5>\r\n \r\n
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By the customer\u2019s side, every step of the way Eva Zerdeli Head of Customer Support Department Email Address support@dotsoft.gr Phone Number +30 231 231 1300 The Customer Support Department plays a decisive role in maintaining a high level of service, strengthening the relationship of trust with customers and supporting long-term cooperation. The Customer Support Department […]<\/p>\n","protected":false},"author":1,"featured_media":36824,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-39964","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dotsoft.gr\/en\/wp-json\/wp\/v2\/pages\/39964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dotsoft.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dotsoft.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dotsoft.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dotsoft.gr\/en\/wp-json\/wp\/v2\/comments?post=39964"}],"version-history":[{"count":0,"href":"https:\/\/dotsoft.gr\/en\/wp-json\/wp\/v2\/pages\/39964\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dotsoft.gr\/en\/wp-json\/wp\/v2\/media\/36824"}],"wp:attachment":[{"href":"https:\/\/dotsoft.gr\/en\/wp-json\/wp\/v2\/media?parent=39964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}